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Ontario's website accessibility requirement applies to public sector organisations and to private businesses and non-profits with fifty or more employees. Businesses under fifty employees are not required to meet WCAG on their websites, though they still carry other obligations under the same regulation and remain exposed to human rights complaints.
This is a plain-language summary, not legal advice. Rules change and thresholds get revised, so confirm anything you are relying on against the regulator's own page.
The thresholds get confused constantly because there are two of them. Fifty or more employees triggers the requirement to conform to WCAG 2.0 Level AA on public websites and web content posted after 2012. Twenty or more employees triggers a separate obligation to file an accessibility compliance report with the province, on a three-year cycle.
A business with thirty employees therefore files a report but has no WCAG obligation for its site. That surprises people in both directions.
Every organisation with at least one employee in Ontario has some duties under the regulation, including providing information in accessible formats on request and making its feedback process accessible. Those apply regardless of headcount, and they are the ones small businesses most often do not know about.
Roughly one in five people in Ontario reports a disability, and the share rises with age. A site that fails contrast or cannot be operated by keyboard is turning away customers whether or not the regulation names the business. Human rights complaints about inaccessible services are also not bounded by the fifty-employee line.
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