FAQ
Straight answers, before you commit a dollar.
Pricing, timelines, what happens to your current site, and who owns the result. The things owners actually ask before they hire a studio.
Don’t see yours? Ask us directly.
Money, timing, results
What a rebuild costs, how long it takes, and when the new site starts paying off.
5 questions
How do you price a project?
Every project is a single flat fee on a one-page proposal. No hourly billing, no retainers, no surprises on the invoice. You get a written quote after a free audit and a short discovery call, before you commit a dollar.
How long does a rebuild take?
Four to six weeks for a rebuild. Five to eight for a from-scratch build. The free written audit comes back within five business days of your request, with no call needed to get it.
How quickly will I see results?
Calls and quote requests usually move within the first thirty days, because the new site fixes the obvious leaks (hidden phone number, broken forms, slow pages). Search visibility compounds over three to six months. You get a written report at thirty and ninety days so the change is on paper, not just in feel.
Will my site rank on Google?
Search-engine basics (page speed, the way Google reads your site, page titles, links between your pages, mobile readability) are part of every rebuild. Ranking takes three to six months for competitive terms. The free audit gives you a written starting point so you can see where you are versus where the rebuild can take you.
Do you handle hosting and SEO?
Yes. Hosting, analytics, call tracking, and the search-engine work that actually matters (page titles, the way Google reads your site, page speed, links between your pages). We do not sell ongoing SEO retainers; that game is mostly waiting for Google.
Switching over & ownership
Moving off Wix, Squarespace, WordPress, or a builder without losing rankings, and who owns the result.
5 questions
What if I have a Wix or Squarespace site already?
That is the most common starting point. We rebuild from scratch, then carry every page address over so you do not lose any rankings or links. You usually keep your domain, your email, and your phone number. The rest gets replaced.
What if my site is on WordPress or Webflow?
Both are fine starting points and switching over is a normal part of the rebuild. With WordPress we can keep your existing posts and rebuild the visible part of the site, or move you off WordPress entirely if too many add-ons are the real problem. With Webflow the move usually saves you a monthly fee. Either way, your page addresses and rankings come along.
What if my site is on GoDaddy or another builder?
Same as Wix or Squarespace: we rebuild from scratch and carry your pages over. Builders like GoDaddy, Weebly, and Google Sites are fast to start on and hard to grow, and most keep your content locked inside their system. We pull it out, rebuild on hosting in your name, and point your domain at the new site. You stop paying the builder's monthly fee.
Will I lose my Google rankings if you rebuild?
Not if the switch is handled properly, which is the entire point of doing it right. We keep your page addresses, redirect the ones that change, and carry over the titles and content Google already trusts. Rankings usually hold through the move and improve afterward, once the new site loads faster and reads cleaner. The sites that lose rankings are the ones that ignore their old links. We don't.
Who owns the code and content?
You do. Everything is filed under an account in your name, on hosting in your name. If you ever want to leave, you take the whole site with you. We do not hold anyone's website hostage.
Working with us
Whether we're a fit, what we need from you, and how the project runs day to day.
6 questions
Do you work with my industry?
Most likely. We focus on service businesses where one good lead pays for itself: trades, clinics, law firms, freight, and professional services. If you are unsure, send your URL on the contact page and we will tell you in the audit reply whether we are the right fit.
Where are you based?
Canada-wide, with a bias toward Toronto and Vancouver. Most of the work happens remotely on calls and shared previews. On-site visits are possible inside the GTA when a project warrants it.
What do you need from me to get started?
Less than most owners expect. Your current web address, access to your domain, your logo if you have one, and about an hour on a call so we understand the business. We pull most of what we need from your existing site and your public listings. You don't have to write a brief or prepare anything. That part is our job.
How do we stay in touch during the project?
One point of contact and no account managers. You get a short update each week, a live link to watch the site come together, and a real person who answers email the same day. You will always know exactly where your project stands.
What if I hate the first design?
Design happens in a live preview, not a slide deck, so you see real pages on real devices. We plan one round of structured feedback and one round of revisions into every project. If something misses badly, we talk about it. Scope is a conversation, not a fight.
What if the rebuild doesn't bring in calls?
Our job is to fix the obvious leaks: hidden phone numbers, slow pages, broken forms, confusing nav. Most sites have several. We cannot guarantee market demand. If your industry is in a slow patch or your offer is weaker than your competitors, no website fixes that, and we will tell you in the audit before you commit a dollar.
What you get
Content, logo, pages, mobile, accessibility. What a build actually includes.
5 questions
Do you write the website content, or do I?
We write it. Most owners are too close to their own business to explain it plainly, and a blank page is the main reason rebuilds stall. We interview you for an hour, write the pages in clear language aimed at your customer, and you review and adjust. Prefer to write it yourself? That works too, and it lowers the cost.
Do you design logos and branding too?
Yes. A logo, your colors, type, and the way you sound in writing are part of a new build when you need them. If you already have a logo you like, we keep it. If it's holding you back, we'll say so in the audit and design a new one. It's the same studio doing the site and the brand, so the two actually match.
How many pages will my website have?
Most small-business sites land between five and ten pages: a home page, your services, an about page, contact, and a page for anything you want to rank for. We scope the exact list in the proposal. More pages isn't better. The right pages, each doing one job, is what brings in work.
Will my website work properly on phones?
Yes. More than half your visitors arrive on a phone, and for trades and clinics it's usually more. Every page is built phone-first and tested on real devices before launch: buttons you can hit, text you can read without pinching, and a number that dials in one tap. A site that only looks right on a laptop is a site losing calls.
Is the site accessible to people with disabilities?
We build to WCAG AA, the standard that the ADA in the US and AODA in Ontario both point to. That means readable contrast, labels a screen reader can follow, and full keyboard navigation. It widens who can hire you, lowers your legal risk, and quietly helps your ranking, because the structure that helps a screen reader helps Google read the page too. We build it in from the start.
After you launch
Editing it yourself, maintenance, fixes, and what we stand behind once you're live.
5 questions
Can I update my own site after launch?
Yes. We can add a simple editor when you ask for one, so most edits happen in a clean dashboard without touching code. If you would rather hand off, small edits are covered by a care plan or quoted per request. Either way, the source files are yours and you are not locked in.
Do you offer ongoing maintenance?
Yes, if you want it. The first thirty days of small changes are free. After that, a care plan covers hosting, backups, security updates, and a set number of edits a month, or you can just call when you need something. Plenty of clients take the site and run it themselves. You're never locked into a monthly bill to keep your own site online.
What happens if something breaks after launch?
We fix it. Anything that breaks in the first thirty days, we handle at no charge. After that, fixes are covered by a care plan or quoted per request, and most are quick. Because the site is built clean and hosted on infrastructure we trust, real breakages are rare. Most requests after launch are small tweaks, not emergencies.
Will you show me how to use my new site?
Yes. At launch we walk you through anything you'll touch: editing text, swapping a photo, reading your visitor numbers. If we added an editor, you get a short recorded run-through to keep. The goal is simple: you never feel stuck waiting on us for a small change.
Do you offer a guarantee or refund?
No money-back guarantee. We offer thirty days of free changes after launch, and we fix anything that breaks during that window at no cost. If a small business needs a guarantee from a website, the right move is the free audit first so you know what you are buying.
Start with the free audit.
Get a free auditSend the link. We read the site by hand and write back inside five business days.
No call, no commitment