ServicesCare plans
The site is launched. Now it needs to stay launched.
Operational care for small-business websites. Hosting, daily backups, security patches, uptime monitoring, and small content edits. Three tiers, monthly billing, cancel anytime. Not a design retainer. New work is quoted as its own project.
Three tiers. Monthly billing. Cancel anytime. Half off the first month if Umber built the site.
Three plans. Pick the one that fits the site.
The tier is matched to the site on the audit call, before anything is signed.
Tier 01
Essential
The chores done quietly in the background, so the site keeps running without anyone thinking about it.
- Hosting and DNS managed for you
- Daily offsite backups, restore on request
- Security patches and dependency updates
- Uptime monitoring with alerts
Response window
Two business days
Tier 02
Standard
Everything in Essential, plus a real person making the small edits you used to put off for weeks.
- Everything in Essential
- Monthly allowance for small content edits
- Light monthly traffic summary
- Direct contact during business hours
Response window
Same business day
Tier 03
Priority
For sites where downtime costs real money. Faster response, larger edit allowance, performance kept in line.
- Everything in Standard
- Larger monthly edit allowance
- Quarterly performance re-audit and regression fixes
- On-call incident response during business hours
Response window
Four hours, business hours
Five steps from audit to monthly rhythm.
Audit the site.
A short review of how the site is hosted, monitored, and backed up today. Anything obviously broken or stale gets flagged on the call, before you sign on for anything.
Match a tier.
Pick the tier that fits the business, not the biggest one. Most owners land on Essential or Standard. Priority is for sites where an hour of downtime costs more than the plan.
Take over the chores.
Hosting, DNS, monitoring, and backups get moved under Umber's care, or set up on what you already have. The handover takes a week, often less.
Monthly check-in.
A short email at the end of each month: what was patched, what was edited, anything to know. No surprises on the next invoice, no jargon to decode.
Yearly re-audit.
Once a year, a full performance and security re-check on top of the regular care. Free for any active plan. The site stays current instead of drifting.
Monthly billing.
Cancel anytime. No long contract, no exit fee. Quoted after a five-minute look at the site.
What moves the tier
Size of the site (the count of pages, forms, and integrations). How much traffic it carries. How often the content moves (a static brochure site sits low, an e-commerce or booking site sits higher). How fast the response window needs to be when something breaks.
Sites Umber built get half off the first month. The codebase is already familiar, so the handover is a day, not a week.
What care covers, and what it doesn’t.
Care covers
- Hosting and DNS managed under your account
- Daily offsite backups, restore on request
- Security patches and dependency updates
- Uptime monitoring with alerts to the owner
- Owner-direct contact, no ticket queue
- A short monthly summary of what happened
- You keep ownership of the site and hosting account
- Cancel anytime, no exit fee
Quoted separately
- New pages or sections
- New features, integrations, or automation builds
- Brand redesigns or visual refreshes
- SEO content writing or strategy
- Ad campaigns or paid media
- Email outreach and newsletters
- Hourly billing or long contracts
What owners ask before they sign up for care.
Don’t see yours? Ask us directly.
How is a care plan different from a design retainer?
A care plan covers operations: hosting, backups, security patches, uptime, and small content edits. New pages, new features, brand redesigns, and SEO writing are quoted as separate projects. The boundary is on purpose, so design work stays project-based and a care plan stays predictable.
Can I cancel anytime?
Yes. Monthly billing, no contract, no exit fee. Give 30 days notice so the hosting and monitoring transfer cleanly. The site and the hosting account stay yours either way.
Do I lose access to my site if I cancel?
No. Hosting and DNS live under your account from day one, not ours. When a plan ends, we hand back the credentials and a short note on what to keep an eye on. You can keep running the site yourself or hand it to someone else.
What counts as a small content edit?
Text swaps, image swaps, hours and address changes, fixing broken links, adding a holiday banner, swapping a team photo. A monthly allowance covers the small stuff in batches. Anything that needs new layout, new pages, or new functionality is quoted on top.
What happens if the site goes down?
Uptime monitoring alerts us within minutes. Essential gets a two-business-day response, Standard same-day, Priority within four hours during business hours. For hosting outages, the response window is when we start working the problem, not when the host is back online.
Do I need a care plan if Umber didn't build the site?
Often, yes. Most small-business sites on Wix, Squarespace, or older WordPress installs still need the same operational care: patches, backups, uptime, small edits. We do a quick five-minute look at the existing site before quoting, so the tier matches what the site actually needs.
Ready to stop thinking about hosting, patches, and broken links?
Send the URL. We come back inside two business days with the right tier for the site and what the first month covers.