Three generations on the same phone number. If your system quits, a dispatcher answers day or night, and a tech is usually at your door within 90 minutes.
Each van starts the day stocked with the ignitors, flame sensors, capacitors, blower motors and filters that fail most often. So the tech who finds the fault can usually fix it before leaving your driveway.
fixed on the first visit
9 in 10
NATE-certified techs
12
What we do
Heating and cooling, start to finish
Repairs, tune-ups, new systems and cleaner air, for houses, townhomes and condos across Metro Vancouver.
Bill’s grandfather put it in writing in 1957. On the one call in ten where a part has to be ordered, we leave space heaters with you and come back the day it lands.
A flat price, in writing, before we start
You approve it on your phone. If the job turns out bigger, we stop and ask.
A one-hour arrival window
Texted with the tech’s name and photo, so you know who is at the door.
Shoe covers on, drop cloths down
The basement is left cleaner than we found it.
A year of warranty on every repair
Parts and labour. If the same fault comes back, so do we, free.
Kerrisdale, January 15. Called at 9:12 p.m., warm by midnight.Drag the handle, or use the arrow keys.
4.9 on Google, from 612 reviews
What our neighbours say
Jan 15 · 9:12 p.m. call
Indoor temperature went from 11 to 22 degrees.11°22°
Rated 5 out of 5
“Furnace died on the coldest night of the year. Called at 9 p.m. and a tech was here by 10:30. He had the part on the truck and had us running by midnight. The bill was what he said on the phone.”
Karen R. · Kerrisdale · Furnace repair
Aug 4 · 2:40 p.m. call
Indoor temperature went from 31 to 22 degrees.31°22°
Rated 5 out of 5
“Our upstairs sat at 31 degrees through the heat wave. Bill came out himself, walked us through every option and told us what we could skip. The heat pump went in two days later.”
Mark T. · North Vancouver · Heat pump install
Feb 3 · 6:30 a.m. call
Indoor temperature went from 9 to 21 degrees.9°21°
Rated 5 out of 5
“Five years on the Plus plan and I’ve never waited more than three hours. The techs wear shoe covers, clean up after themselves and explain what they did. That’s all I want from a service company.”
Linda M. · Burnaby Heights · Blower motor, Plus plan
Shared from Google with each customer’s permission.
Family-run since 1957
Same family. Same phone number.
Howard started Frontier with one truck in 1957. His son Ray ran it from 1988 until 2015. Bill, Ray’s son, owns it today and still answers the after-hours line himself.
Twelve techs on the roster, all NATE-certified, most with us five years or more.
1957
Howard.Opens the shop with one truck.
1988
Ray.Takes over and grows the fleet to six vans.
Today
Bill.Runs it, and still takes the night calls.
Comfort Club
Skip the emergency. Join the Comfort Club.
Three out of four emergency calls come from systems that missed a tune-up. A plan covers the tune-ups, puts you first in line when something does break, and takes 10 to 20% off the rest.
Cancel any time. Unused tune-ups roll into the next year.
A new furnace and air conditioner together run $6,800 to $12,400, depending on the house and the equipment. Most customers spread it over five years at 0%. The application takes ten minutes and uses a soft credit check.
Outside office hours and on holidays there is a $49 after-hours fee on top of the $89 service call. It is waived on the Plus and Premium plans, and on warranty repairs.
During office hours the average is 78 minutes from your call to a truck in the driveway. After midnight in a snowstorm, plan on two to three hours. Still the same night.
Yes. A cold-climate heat pump holds its output well below the coldest nights Metro Vancouver gets. For homes that want a backup, we pair it with the furnace you already have.
Carrier, Trane, Lennox and Bryant are the four we’re factory-authorized on. We also install Mitsubishi, Rheem, Aprilaire and Honeywell, and we service every other brand, including the old boilers on the North Shore.
Yes. 0% for 60 months on installs from $4,000, through our lending partner, until December 31, 2026. The application takes ten minutes, uses a soft credit check, and most answers come back the same day.
On the job
Furnaces at midnight, air conditioners in July, filters in wildfire season. Howard’s 1957 phone number still rings at the shop.
No-heat calls last winter
2,300
Arrivals inside the one-hour window
96%
Homes on a Comfort Club plan
1,850
Average time on the crew
11 yrs
Book a visit
Pick a time. We confirm by text in ten minutes.
No charge to book. Openings update hourly, and if we’re booked solid we’ll say so and tell you when the next one is.
Factory-authorized on Carrier, Trane, Lennox and Bryant, and NATE-certified on every system we sell. We handle manufacturer warranty claims, even when someone else put the equipment in.
Factory-authorized
Carrier
Trane
Lennox
Bryant
Also installed and serviced
Mitsubishi
Rheem
Aprilaire
Honeywell
Technical Safety BC · Gas contractor licence #00-0000 (sample)
$89 service call
$119 per visit
From $3,800
From $450 installed
